Whether or not we will face a Crisis in the next months is unclear. Brexit has left many businesses unsure of the future; exchange rates are in turmoil so any business dealing internationally is subject to more uncertainty.
If you ride a mountain bike, you will know that when the going changes, it is time to change gear. This needs a choice of gears.
Does your management have multiple gears to help handle an uphill ride?
Some time ago, the quality Guru W.E Deming (after whom the most prestigious quality prize in Japan is named) showed that management needed to adopt a system of tools which would enable businesses to power up to face a Crisis.
There has never been a better time to review and embrace his thinking;
These four elements are:
Understand Variation: all managers know that data from their business exhibits variation. Few realise that there are lessons to be learned from this variation. No longer do you
need to say “some days are better than others”. We can learn how to react to data; and learn that there are good ways and bad ways to react.
Psychology: by understanding that people all face challenges differently managers can learn how to manage a crisis. Part of this thinking is to adopt the 14 principles suggested
by Deming to become managers of excellent organisations.
Theory of Knowledge: Successful organisations are learning organisations. Not all problems need to be solved by managers. By empowering the organisation to continually
improve day to day processes the business will soon excel and produce consistently high quality.
Systems Thinking: No organisation exists in a vacuum. All processes interreact. Successful organisations do not think in functions but in processes. Process Thinking leads
businesses to be customer focused. Typically function focus tends to be less customer focused, or is limited in the customer view. To be truly customer focused the whole
organisation needs to be orientated to customer focus. The ensures that businesses can continue to delight their ultimate customer.
Together these four items provide the gear power which will enable management teams to face a crisis.
In addition to these the Japanese developed a set of tools called the seven management and planning tools. These are great for allowing companies to self help there way to clarity.
We run workshops for companies to learn these methodologies by working on their own business. If a management team of six enrol then one will will end enabled to facilitate future workshops of this kind.
Contact me for more information.